Responses (3)

R

randalwoods

I too am having connection issues with the Ring Video Doorbell. Going through the setup fine til it attempts to establish internet connection via my wifi network. I can see the device in the connected devices briefly. I have internet service provided by Xfinity Comcast. My router/gateway provides two networks. a 2.4GHz and a 5GHz. The doorbell needs to connect via the 2.4GHz network. I followed one try which was to disable the 5GHz network. That did not correct my issue. Our speeds are excellent. I have rebooted the router multiple times. I have performed hard resets on the device multiple times. I have multiple devices that use the wifi, they are all performing excellently. In fact, I just connected a new Amazon Echol Show to the network without any issues. Any advice. Ring support suggests the device is faulty and should be returned. But I've read several topics in forums that said that didn't fix their problems. Just wanted to exhaust all possible "fixes" before returning to the store.

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25-12-2019 23:24:33

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E

Eagle328

What kind of phone are you using? You could try with another if you have one. I know some Android phones have wifi options that will switch you to data is internet can't be found on wifi. If you have one, you need to turn this off first. When the phone connects to the Ring device it will not be able to get an Internet connection and switch to data. This will cause the connection to fail. Hope this helps.

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25-12-2019 23:33:17

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randalwoods

I am using an iPhone 8+, and I also attempted with an iPad Air. No success with either the phone or the iPad. I turned off celluar data also and set the phone to the 2.4GHz network. Still a fail...

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25-12-2019 23:35:56

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Eagle328

The only other things I can think of is if you are using a VPN or any ad blocking service with you devices or router. I've seen others report that this caused problems as well. I'm sure Ring support already had you uninstall and reinstall the app.

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25-12-2019 23:46:01

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randalwoods

Thanks Eagle328... I am not using a VPN on this device/router. Nor, do I have any ad blocking software running. I was not instructed to uninstall the app and reinstall. I'll try that.. Thanks

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26-12-2019 01:45:48

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randalwoods

Eagle328.. That didn't work either. Attached is a screenshot of my setup failure. Left Flashing White is what the Ring Doorbell is doing. Thanks 

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26-12-2019 02:04:41

Y
Yoda
My Ring Doorbell is not connecting to the WiFi
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26-12-2019 15:30:07
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J
Joemahan
My ring doorbell wont connect to the internet. The light on the front doesn't even flash it just stays solid. I've tried resetting it and it just wont flash.
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27-12-2019 13:17:43
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