Responses (7)

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Walt32

I'm having the same issue, mechanical chime setting under general settings is gone, no way to enable and the mechanical doorbell is no longer working. Has nothing to do with a chime kit this is a mechanical doorbell hardwired. Been working for years, stopped working just noticed these last few days that the bell wasn't working. The book says to enable by going to general Settings”, and then “Doorbell Chime Type”, them make sure “Mechanical” is chosen in the drop-down menu, and that “Ring my in-home doorbell” is selected. There is no longer an option under "General Settings" for "Doorbell Chime Type" it just has device name, location, and then ringer volume under Ringer. No longer showing anything for mechanical ringer. Battery is fully charged doorbell works if I remove the camera and touch the leads together, it seems its been disabled in the camera and I have no way to turn it back on.

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15-10-2021 21:59:03

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Walt32

Call to support and then working with Tier 2 support to ensure everything that needed to be enabled on the back end was enabled, coupled with a complete reset of the device resolved the issue.

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15-10-2021 23:50:24

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JWarrington

Is there no other way to get this fixed then spend time with phone support? I'd like it fixed too, but don't really have time to try to get through to support.

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25-10-2021 20:04:55

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pugmac

I'm having this problem. I have reset the device, Removed the device and deleted the app, and reinstalled it, but still nothing. Frustrating!

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11-04-2022 00:07:26

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MPonder

Same issue here. Have you had any favorable results?

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03-06-2023 22:49:49

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Derrickjlee01
Same issue here. There must be a way to solve for this without having to call in for support. Anyone?
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23-06-2023 22:19:41
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Pete313

On the Dashboard, select the settings icon (gear) next to the device (mine is labeled "Front Door"). Select Device Settings at the bottom of the page. Select In-Home Chime Settings (just above General Settings) and select Mechanical for Chime Type. Works like a champ now.

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18-07-2023 17:11:05

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user52626

I'm having the same problem AGAIN! Doorbell worked with my existing mechanical chime until it didn't and I have tried all kinds of things suggested and nothing works. I've cleaned the contacts on the doorbell and the mount, rebooted the device reconnected the wifi and nothing. My app doesn't have "In-Home Chime Settings just above General Settings." Is my app our of date? I'm spending toooo much time trying to get this thing to work and am ready to trash it and go with Simply Safe.

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27-07-2023 22:15:40

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brijeshkalavadia

I am having same problem .. I am not getting Chime setting option in App.. please help me out here..

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26-07-2023 23:45:53

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Gugertmk

I have the same problem

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26-05-2025 19:34:35