Responses (4)

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Justin_Ring

Hi @user29601. Verify that when you reset the Doorbell, you are pressing and holding the setup button for 20–25 seconds, and then it should start flashing blue for a few seconds. If you have done this correctly and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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08-12-2022 17:26:26

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user29601

Hi Justin, yes I have been pressing the reset button for 20-25 seconds. Its very strange because everytime I reset the device, it says "updating can take up to 15mins". After 15 mins or so I can click to live view, but nothing else is working. You cant press the button or move in fromtof it to alert the APP etc. Plus the "add a battery" is showing. Then it after couple of mins it just wont show live view because it says not enough battery for live view

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10-12-2022 10:33:57

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Tom_Ring

Hi @user29601. Since this doesn't seem to be working, I suggest reaching out to our support team. [quote="Justin_Ring, post:2, topic:171208"] give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. [/quote]

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13-12-2022 17:01:01

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user35129
Hi , I have the same red warning on 3rd generation camera saying add battery but camera is wired, I have been told by ring support after being told to reset camera that this is normal to show this warning, is this correct ?
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01-02-2023 20:32:31
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B
Badgersbits
Same thing. Spoke with Ring for ages. Tried hard reset, no dice. Ring say it’s caput, and have offered 30% off a new doorbell. They also say that even though it was hard wired I should have removed it from the wall every few months and charged it. What a poor product! So I’m sorry, but I’m not paying out £200 every 2 years plus £35 a Year subscription for another one of these. I’m buying a Blink to go with my cameras. Wasn’t happy with the lack of a Ring app on my Apple Watch anyway.
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04-02-2023 18:28:22
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user38071
Took mine outta the brand new box and having exactly same issue.
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03-03-2023 01:20:59
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