Responses (4)

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Tom_Ring

Hi @djsomi. I would first check to see if you have Snapshot Capture feature turned on. This could potentially cause what you are seeing. If you have any other questions about this, feel free to reach out to our support team for help. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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01-10-2020 21:28:12

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djsomi

Yes its on, but I cant turn it off, however it says I have no subscription

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02-10-2020 09:03:47

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ronafisher2
Great catch I was looking at the same data on mine wondering why latency was so high in idle mode. Live view latency drops to expected levels. Reply from 10.0.0.16: bytes=32 time=195ms TTL=128 Reply from 10.0.0.16: bytes=32 time=837ms TTL=128 Reply from 10.0.0.16: bytes=32 time=265ms TTL=128 Reply from 10.0.0.16: bytes=32 time=849ms TTL=128 Reply from 10.0.0.16: bytes=32 time=4ms TTL=128 Reply from 10.0.0.16: bytes=32 time=7ms TTL=128 Reply from 10.0.0.16: bytes=32 time=2ms TTL=128 Reply from 10.0.0.16: bytes=32 time=2ms TTL=128 Reply from 10.0.0.16: bytes=32 time=3ms TTL=128 Reply from 10.0.0.16: bytes=32 time=3ms TTL=128 Reply from 10.0.0.16: bytes=32 time=2ms TTL=128 Reply from 10.0.0.16: bytes=32 time=6ms TTL=128 Reply from 10.0.0.16: bytes=32 time=2ms TTL=128 Reply from 10.0.0.16: bytes=32 time=2ms TTL=128 Reply from 10.0.0.16: bytes=32 time=26ms TTL=128 Reply from 10.0.0.16: bytes=32 time=2ms TTL=128 Reply from 10.0.0.16: bytes=32 time=2ms TTL=128 Reply from 10.0.0.16: bytes=32 time=1062ms TTL=128 Reply from 10.0.0.16: bytes=32 time=3ms TTL=128 Reply from 10.0.0.16: bytes=32 time=597ms TTL=128 Reply from 10.0.0.16: bytes=32 time=201ms TTL=128 Reply from 10.0.0.16: bytes=32 time=626ms TTL=128
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02-04-2021 17:16:57
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uringanq
I'm having the exact same issue, and i don't have snapshot capture enabled. When i go to "live view", latency is normal < 5ms. How was this resolved for the first customer?
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28-07-2021 02:59:09
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Axsdenied
It's interesting the reply that was marked as the solution is not actually the cause of what you described. I too, noticed that pings, from within my network, directly to the Ring Security Camera show high latency when video is not being monitored/recorded. This is actually MOST likely due to the device going into a lower power state, which slows down the processor in the device. This is why when you start video, ping latency dramatically reduces to normal responses as the processor goes back up to full speed. I discovered this when I was troubleshooting another issue with my device. I thought at the time, the high latency times were at a moment of wifi interference. It turned out not to be the case as I noticed the correlation with live video sessions and the device reporting a healthy signal. None of this has to do with internet bandwidth, but it does with your internal network.
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07-01-2022 19:26:07
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