‎My shared user is not receiving notifications on her mobile even though volume is on full, and all notifications set to on

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P

Pye

My shared user is not receiving notifications on her mobile even though volume is on full, and all notifications set to on

troubleshooting

My shared user is not receiving notifications on her mobile phone even though the volume is on full and all notifications are ticked to on.

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26-10-2023 13:41:51

Responses (1)

J

Justin_Ring

Hi @Pye. Those were good troubleshooting steps to try and fix your concern. I would also suggest having them check their notification permissions for the Ring app on their phone to make sure they are enabled. We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices) on troubleshooting notifications for the Ring app on iOS, and we have this [page](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) for Android troubleshooting. If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)

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27-10-2023 17:47:26

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