Responses (6)

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Tom_Ring

Accepted Solution

Hi @user_ffd5ca. Check out this youtube video here, where it demonstrates how the doorbell clicks into place. This should help and the video is less than a minute long.

 

https://www.youtube.com/watch?v=c4FLrubGb5Q

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06-05-2025 20:42:52

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user_068326

Mine is having the same issue as user_ffd5ca and your video is useless as it doesnt snap back in, hence the concerns being raised. Any useful advice available please?

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15-07-2025 07:28:01

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Caitlyn_Ring

Hi @user_068326. The video shared demonstrates how to install the Battery Doorbell onto the mount, starting from the top and pressing until you hear a click. Make sure you're applying light pressure. If you're still unable to install the Doorbell, you can contact our support team directly @Ring on Facebook, X, or Instagram.

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16-07-2025 15:57:06

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user_4460b0

I have the same problem with the Ring doorbell (2024 model). It will not latch onto the bracket. Seems like my unit has a faulty latch…

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25-07-2025 17:42:58

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user_feede3

Check your bracket is level to your wall. I just pulled it slightly towards the doorbell and it clicked into place.

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04-09-2025 15:11:27

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user_81ecfc

I am having the same issue. The bottom clip seems to be defective, possibly damaged. I have tried all recommended troubleshooting to no avail. I have also watched all the YouTube videos and none of it resolves or addresses my issue. Currently the only thing keeping my ring doorbell in place is the top 2 hooks. Can you please provide a solution/advice for fixing the defective bottom clip? Or will I need to invest in some double sided tape to secure down the bottom of the device?

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11-09-2025 14:47:52

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Caitlyn_Ring

Hi @user_81ecfc. If you've tried all the suggestions in this thread, and you are still unable to install your Battery Doorbell, then I would recommend reaching out to our support team directly for further assistance. You can get in touch @Ring on Facebook, X, or Instagram.

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12-09-2025 15:11:07

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user_75613f
I’m having the same issue? Anyone know how to file a claim?
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30-10-2025 00:13:23
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user_95e554
I had this issue and making sure mounting screws were completely flush solved the problem
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08-02-2026 02:04:39
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