Responses (8)

C
Caitlyn_Ring
Accepted Solution
If your transformer appears to be burning after you install your Ring Video Doorbell, please immediately disconnect the doorbell from power and contact our support team for further assistance. You can reach out to our social support team by sending a message @Ring on Facebook, X, or Instagram. You can also call one of the numbers here to get in touch with support.
The transformer burning or being damaged could be due to the doorbell not being installed correctly. Different doorbell models have different installation instructions and power requirements, so it's important to refer to the manual included with your doorbell. We also recommend consulting a qualified electrician for assistance with hardwiring.
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07-12-2022 17:15:00
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C
Caitlyn_Ring
Hi @Sparky521. Thanks for sharing your feedback here, hopefully this will help some neighbors with this concern! :)
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02-12-2021 19:37:22
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R
Rayukix
Hi @Sparky521 thanks for posting this and wish I have read your tip before installing my hardwired ring doorbell two days ago… I wanted to seek your advice to verify that my issue is exactly what you’ve described. So I connected my hardwire ring doorbell on Sunday night 1/9; connected it to echo and worked fine all night as well as Monday 1/10 afternoon. When I checked the doorbell camera again Monday evening, I noticed it’s disconnected and later found out it’s not powered on at all. I removed the doorbell and noticed the two wires have no sparks anymore when I put them together so at that point I know the wires no longer have electric currents. I am just shocked (no pun intended) that the wired ring camera was working fine but then didn’t last 24 hours and seems like I got no power through those two wires anymore sticking outside on my wall. Curious if my experience here is similar to the burnt transformer that you have described here? Would appreciate your kind advice. Thanks!
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12-01-2022 06:14:05
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U

user_ccad76

Hey! So the jumper wire will no longer be needed?

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29-07-2024 01:22:34

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J

Justin_Ring

Hi @user_ccad76. We strongly suggest following the installation guide that came with your Doorbell when hard wiring. Are you installing a Doorbell Wired?

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06-08-2024 18:34:44

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user_a05765

Hi Sparky,

I have now burned through 4 transformers. I recently contacted RING who supplied a replacement transformer after some discussion with customer service tech. After some troubleshooting this pears to be a problem transformer…It didn’t work once connected and no power on the downstream side of the transformer.

Transformer No4:  

This time I set up the transformer to test the input voltage and output voltage….no issues.

I checked the input voltage in the installation location….no problem.

I installed the transformer….pretty straightforward,

The ring doorbell came to life then died.

I reached the output voltage….no power???

I previously disconnected the chime by connecting the two wires entering the chime to eliminate the bridging wire.

I’m at a loss as to what the issue is that causes the transformer to fail…..any thoughts??

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24-08-2024 01:00:13

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user_731d6a

I have a similar problem.  When the Ring Doorbell V2 is connected to my existing home doorbell system, complete with 2 doorbell chimes (not Ring chimes), and transformer; the coils on the bells immediately energize.  This eventually burned up the existing home doorbell.  This is caused by the contacts on the back of the Ring Doorbell being in the normally closed position.

How do I get either an Open set of contacts on the back of the Ring Doorbell or fix this another way???

David

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26-10-2024 15:43:26

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Justin_Ring

Hi @user_731d6a. I suggest giving our support team a call for further assistance with your concern.

 

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28-10-2024 17:15:07