Responses (1)

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Frusty

I think I have the same issue. After 3 frustrating days trying to get the internal ding-dong doorbell to work I finally got past that. Now I don't get motion sensing on my app but can hear the ring chime when the doorbell is pushed. I touch the app icon and I get a screen that tells me to log into my account. When I get into my account it tells me that I need to set up a device. However, I had previously shared the doorbell with my wife's tablet and she still hears the bell and sees the motion detection but I don't. Please keep us posted on what you find out.

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04-01-2020 21:43:16

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Reply

R

riac

Hi Team, I recharged my doorbell and now it no longer appears in my device list. When I try to re-register it says already registered but I cannot see it in my account. I had previoulsy shared the device and they could see and hear everything fine. However when I did a hard reset (as suggested in the forum) we have all now lost the device as the master account cannot amend anything. I am in Australia so time zone to call is difficult now however appreciate anyones assistance as this is my elderly father's doorbell and we require it for security. thank you

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05-05-2020 00:03:16

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riac

Hi Team, tried uninstalling, reinstalling, holding orange button for reset and still not work. Device has now gone offline and we cannot see it in the device list to remove and start set up process over again. How can we resolve this given the time difference between Aust and USA for voice call? Any help appreciated as we are at a loss on how to resolve.

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05-05-2020 07:20:50

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user18233kite

I have searched everywhere for this answer. I have even called in on it and the answer was to completely re-setup. Thank you, this worked w/o the xtra work.

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22-07-2022 04:55:11