Responses (4)

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Boone

> @Nir76 wrote: > Hello all, > I've installed my ring pro doorbell, and noticed that it didn't recognized any 5GHz network although the router was just 2 meters away from the doorbell. > Can it even support 5GHz? > Thanks > Nir Simple answer, No. Currently, Ring products cannot use 5GHz Wi-Fi. For wireless connections, Ring Video products can only use 2.4 GHz Wi-fi and Ring Alarm products use Z-Wave. As a note: Frequently, for those who have video issues (No "Live View", black screens, etc.), it is almost always related somehow to a Wi-Fi issue. Poor RSSI values (a big number) is generally the first thing to look at in Device Health. But also, just having strong RSSI values (low number) doesn't necessarily mean you have a good high-data-transfer video connection. It can also be a matter of competition for the Wi-Fi signal. With so many Wi-Fi devices competing for your router's Wi-Fi, you can help your Ring Video by reducing the other 2.4 GHz competition. Configure as many of your other 5 GHz-capable devices to just use the 5GHz band part of your router. Thereby, Ring Video 2.4 GHz performance can improve. It seems you preferred the faster data-transfer (shorter range) traits of 5 GHz Wi-Fi. Unfortunately, Ring Video can only use the slower (long range) 2.4 GHz band. Hope you find this information useful. :)

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27-07-2020 13:00:19

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Nir76

Ok...too bad :) Thanks for the detailed answer any way! Best regards Nir

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27-07-2020 13:05:14

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Boone

> @Nir76 wrote: > Ok...too bad :) > Thanks for the detailed answer any way! > Best regards > Nir You are very welcome. My pleasure :)

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27-07-2020 13:17:40

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kjacques1

According to the specs it does and I have mine connected to 5ghz. Be warned though, the doorbell is very picky about the 5ghz channel it connects to. I'm connected to channel 48 VHT20. [https://shop.ring.com/products/video-doorbell-pro?utm\_source=google&utm\_medium=cpc&utm\_campaign=1039283235&utm\_term=ring%20pro%20doorbell&utm\_content=49114647257&gclid=CjwKCAjw9vn4BRBaEiwAh0muDNF-gkaRTWSSK0NN8dpGXF-yVNsR7wTGvn8fHjO3gXxdGUYmHUd80RoC3\_EQAvD\_BwE&gclsrc=aw.ds&?cb=](https://shop.ring.com/products/video-doorbell-pro?utm_source=google&utm_medium=cpc&utm_campaign=1039283235&utm_term=ring%20pro%20doorbell&utm_content=49114647257&gclid=CjwKCAjw9vn4BRBaEiwAh0muDNF-gkaRTWSSK0NN8dpGXF-yVNsR7wTGvn8fHjO3gXxdGUYmHUd80RoC3_EQAvD_BwE&gclsrc=aw.ds&?cb=)

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27-07-2020 13:47:50

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Boone

> @kjacques1 wrote: > > According to the specs it does and I have mine connected to 5ghz. Be warned though, the doorbell is very picky about the 5ghz channel it connects to. I'm connected to channel 48 VHT20. > > @kjacques1 & [@Nir76](https://community.ring.com/t5/user/viewprofilepage/user-id/80089) , Oooops, my bad. @kjacques1 thank you for the correction. :) I was unaware the Ring Video Doorbell Pro could use 5 GHz. Everyday that I can learn something new, that's a good day. :)

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27-07-2020 14:01:30

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Nir76

Thanks, the channel setting was the problem, now it's working perfectly! Thank you for the useful hint ? Nir

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27-07-2020 14:40:59

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kjacques1

Your very welcome. I've been trying to find a list of 5ghz channels that are known working with the doorbell pro. What channel did you end up on?

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27-07-2020 14:48:54

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Nir76

Same one that you mentioned. Nir

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27-07-2020 14:55:19

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Boone

> > @kjacques1 wrote: > > > > According to the specs it does and I have mine connected to 5ghz. Be warned though, the doorbell is very picky about the 5ghz channel it connects to. I'm connected to channel 48 VHT20. > > @Boone wrote: > > @kjacques1 & [@Nir76](https://community.ring.com/t5/user/viewprofilepage/user-id/80089) , > > Oooops, my bad. @kjacques1 thank you for the correction. :) > > I was unaware the Ring Video Doorbell Pro could use 5 GHz. _Everyday that I can learn something new, that's a good day._ :) > > > > > > @kjacques1 & [@Nir76](https://community.ring.com/t5/user/viewprofilepage/user-id/80089) , > > I just discovered, in addition to the Video Doorbell Pro , the Video Doorbell Elite and the Video Doorbell 3 Plus also are 5 GHz & 2.4 GHz capable. > > > > _Today is a really good day for me!_ LOL :)

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27-07-2020 15:27:13

R
redevil
I'm still having issues with my doorbell pro connecting to the 5gHz wifi network. I have a TP-link Deco X20 mesh system and it only connects to the 2.4gHz wifi. No idea what is going on even been on a call with Ring Support with no resolution yet.
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18-08-2020 18:31:37
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C
Caitlyn_Ring
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13-06-2023 15:28:58
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