Responses (3)

R
Rach1
I have just bought the stick up camera and used it for the first time my tech pro son has set it up but when we go onto live and we talk from my phone through the camera its crackles like the speaker isn't right ? Any advice please ? I'm not impressed as it effects anyone understanding what we are saying through it ? I have the recordings with crackling on
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18-02-2021 18:18:19
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B

Basbos

I have the same problem. Ring please fix it.

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18-05-2021 15:06:18

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user_39b1a1

I’m having the same issue. Why has this not been solved?

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10-02-2025 20:31:30

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user_72bd8a

Did anyone find the answer to this. I’m having the same provlem

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25-05-2025 19:02:50

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Justin_Ring

Hi neighbors. This Help Center page will provide you with steps to try if you are experiencing poor audio quality. https://ring.com/gb/en/support/articles/odu0k/fixing-audio-and-video-issues

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26-05-2025 19:51:09

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user_e65e42

Did anything you tried work? 

The link that the "Justin Ring" character shared doesn't even address how to fix this issue.

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15-01-2026 23:49:54

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C

Caitlyn_Ring

Hi @user_e65e42. You can reboot your Ring doorbell or camera using the reboot option on the Device Health page in the Ring app. This is a common troubleshooting step that can resolve audio and video issues. If the issue persists, please follow up with our social support team @Ring on Facebook, X, or Instagram.

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17-01-2026 00:22:49