Responses (6)

CN

cyrax.net

I just joined to ask about this exact issue. It appears that condensation builds up on the lens in the cold UK weather. We can't be the only ones this is an issue for. I don't want to apply fog/rain repellent as this then builds up a film of grease. I'd have hoped Ring have designed it for all weathers.

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07-12-2021 12:24:27

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pcdo

I was getting my battery spotlight camera fogging up though my floodlight cameras were fine. I have a feeling part of it was me touching the lens cover since you practically have to in order to install the spotlight on the bracket. The floodlights I were able to install without touching the camera. It might also be more heat from the floodlights but I do think the oil from my hands play a part. I cleaned the spotlight lens with some dishwashing soap and it doesn’t fog up anymore. The temperatures and humidity where I’m at may not be the same as you since my low temps are 30-40F right now.

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07-12-2021 14:44:22

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Paulynorf

Disappointed at the lack of responses. The three of us can't be the only ones dealing with this issue. Not as good.a chat thread as I assumed.

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09-12-2021 15:38:08

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CN

cyrax.net

Did you try technical support telephone number? That will be my next port of call. I'm trying to work out if it only happens when it rains, and perhaps I need a rain hood (even though mine is under a cove but still does get some drizzle).

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12-12-2021 11:14:06

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user_002411

Same here, I have 3 to 4 camers outside that get covered in dew,very disappointed that there is no resolution

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23-10-2025 06:17:55

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Skoczalski
I have this issue. When I contacted ring about a year ago, they suggested I hang my camera inside of a bird box…. I laughed down the phone to them. They then suggested I use rainx wipes, to which I said I’m not doing that every night. They then sent me a replacement, this happened to the new camera so I phoned for a refund. They then offered me a new one which I declined obvs.
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28-12-2021 22:05:45
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Caitlyn_Ring
Hey neighbors. Ring Video Doorbells and some models of Ring Security Cameras are weather resistant, but certain weather conditions may still affect your device. If you have condensation on the lens of your Doorbell or Camera, we recommend gently cleaning it with a dry microfiber cloth. To find DIY solutions from other neighbors, you can also use the search function on the Community by clicking the magnifying glass in the top right corner and typing in a search phrase. If you have any damage to your Doorbell or Camera from weather, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a look and determine the best solution..If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-12-2022 21:26:32
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user_00bc10
On the past week both my ring doorbells are covered in condensation at night, one out front one out back. Happens between 3am 7am. Weather has been fine no issues, thought it was fog at first, yeah I free not getting out of bed to wipe the lens repeatedly! Please help
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19-09-2024 09:49:46
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