‎Can anyone help me with the LA600WH and Ring Doorbell Pro 2

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user57459

Can anyone help me with the LA600WH and Ring Doorbell Pro 2

hardwired-video-doorbell

installation

troubleshooting

chime

I recently got a NuTone LA600WH. Which is listed as a supported electronic chime for Ring Pro 2 doorbells. However, when i installed it. The chime did not work. It looks like as soon as i install the ring doorbell pro 2 power pack the electronic chime loses all its power and does not work at all. I just ordered a hardwired ring branded 16V AC at 30 VA transformer. I hope this will help since ive read the power pack is no longer required with this transformer installed. Is there anything else i may be doing wrong? Unfortunately although its listed as a supported device there is little to no information on how to make them work together. Please, any help is appreciated :slight_smile:

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06-09-2023 02:59:03

Responses (1)

C

Caitlyn_Ring

Hi @user57459. The Pro Power kit is required when you are installing the Ring Doorbell Pro or Pro 2. Please ensure you're following the installation instructions for the Doorbell Pro 2[ here](https://support.ring.com/hc/en-us/articles/360054675132-Installing-Your-Video-Doorbell-Pro-2), including the steps for installing the Pro Power Kit. If this issue persists after checking that everything is installed correctly, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can review the wiring with you and help determine a resolution.

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08-09-2023 20:41:39

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