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Bulk video download issues
troubleshooting
cs-support
I have been having several issues downloading bulk videos from the web
The first issue, is that the downloads are often incomplete, for instance I select 50, it would download 2
The second issue is downloads are failing due to 'network issue' so for instance, if I select 50, 25 or even 20 videos to download, it always fails and I get a partial download with an empty folder
This issue just started on the 17th of October, however, I find that I was able to download them individually and today I have been able to download in smaller batches of 10 which is annoying as it takes longer
So I think there is an issue with the website
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19-10-2024 06:29:12
Responses (1)
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Caitlyn_Ring
Hi @user_cd698b. Are you able to download each video individually without an issue? This would indicate that the problem is with the browser or website. Try using a different web browser with no VPNs or extensions active.
If this issue persists after trying a different browser, please follow up with our support team to look into this further. You can reach out either via phone, or on Facebook @Ring by sending a private message.
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21-10-2024 21:44:59
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