Ring Video Doorbell
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24/7 RECORDING
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hardwired-video-doorbell
cs-support
So first the help tells me my camera does support 24/7 recording but then when questioned why I cannot find the setting it tells me the camera does not have the ability to record. Why is this not posted or listed in the comparisons tab? Don't you think this is something that people should know? Even their own program can't tell if it can or not. It states "Wires and plugged in powered cameras(LIKE YOUR WIRED DOORBELL 2K)" One of the reasons I bought this one, it had all the major features all the others had for cheaper and a slightly less quality. 
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15-10-2026 05:02:14
Responses (1)
Caitlyn_Ring
Hi @user_058b48. Thank you for bringing this to our attention, and sharing screenshots. I've passed this feedback onto the appropriate team. Regarding the 24/7 Recording feature, you can view a list of the eligible devices here.
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19-10-2026 16:08:51
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