Responses (2)

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Justletmeemailyou

side note -- no e-mail address or phone number to contact support is pretty horrific - being forced to create an account on here is a real PITA. This is the link that clearly states this camera should have custom zones, so I'm pretty upset it doesnt. - [https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices](https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices)

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29-12-2019 23:35:30

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E

Eagle328

At the bottom of every page is the support number. Here I copied it for you. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)

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29-12-2019 23:48:38

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Justletmeemailyou

Thanks! - would be nice if it were on the main ring.com page or help page!

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29-12-2019 23:50:57

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Justletmeemailyou

Thanks again for the phone number -- for anyone else who has the same issue and would like to know -- after a call to support they simply advised that despite their website saying the stick-up cam wired and plug in support customizeable motion zones as they do on [https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices](https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices) -- they simply do not, and their website is wrong. - Which makes this camera not the right solution for my application. - very frustrating considering that is why I bought it.

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30-12-2019 00:11:52

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Eagle328

Which cam do you have? My indoor just released cams have it. My new released outdoor cam doesn't. Which is strange since they all look the same and are all wired. But the outdoor cam isn't listed so it correct for that one I guess.

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30-12-2019 00:16:25

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Justletmeemailyou

I got the stickup cam wired / plug in -- shown on the attachment it supports it . Funny you say the indoor has it -- because I literally just got off the phone with another rep who advised the indoor camera doesnt have it either!! lol -- they told me the only one with it like the door bell where you can pick the box of the motion zone is the spotlight cam. -- smh. wondering if I should just put a doorbell in instead of the outdoor camera. of course, I'd have to put 12v out there now, which would be another step. But honestly, this seems like a software issue, not a hardware issue -- so I'm not sure why they wouldn't give all their cameras ability for custom motion zones? 

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30-12-2019 00:31:54

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Justonica
Same here! I bought this because I wanted an adjustable zone for my dog run... long and narrow area. This does not do what is advertised.
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25-05-2020 19:22:13
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