Responses (2)

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Caitlyn_Ring

Hi @birdman0. What is the RSSI number listed on the Device Health page for the Spotlight Cam? This gives us an indication of the [signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength) for that device. Also, are you experiencing this issue with the Floodlight as well, or only the Spotlight Cam?

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14-11-2023 20:04:51

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birdman0

Only the Spotlight. RSSI is at -62.

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03-06-2025 21:18:59

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birdman0

18 months later, and I’m still experiencing the same problem! I had forgotten about this post.

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03-06-2025 21:20:11

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Caitlyn_Ring

@birdman0 An RSSI of -62 could be improved, especially if the Spotlight Cam is frequently disconnecting from your wifi network. We have some information on understanding and improving wifi connections here https://ring.com/support/articles/92bd2/Understanding-wifi-recommendations-for-Ring-devices. 

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13-06-2025 16:50:45

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mgerdes

I have a Spotlight Cam Pro using solar which started doing the same thing last week after 6 months of solid performance. The camera is up-to-date and three other cameras have been performing without any issues. If I wait a while, or reboot the router, the camera comes back online. The long delay before the first event and the randomness of the drop-outs makes it seem like it is a hardware issue, so when I have time, I will call the Ring 1-800 line, but I was hoping someone else might have some additional info to share.

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14-02-2024 16:21:06

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Tom_Ring

Hi @mgerdes. This sounds like it may be a network issue. What is the RSSI for this device? The RSSI can be found in the Device Health menu of this Ring app.

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16-02-2024 18:03:07