Responses (3)

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Caitlyn_Ring

Hi @dengor. Remove both batteries from your Spotlight Cam and fully charge them using the provided charging cable. This can take about 8 hours for each battery. Ensure the Spotlight Cam's battery slots are free and clear of any dirt or debris, and then insert both fully charged batteries. Monitor the Spotlight Cam for the next few days to make sure everything is performing as expected. :)

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05-05-2022 18:32:48

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dengor

Thanks for your reply Caitlyn. I have tried this a few times already, but still the same. I will try resetting the camera next...

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06-05-2022 09:19:13

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Caitlyn_Ring

@dengor If this concern persists after the reset as well, I'd recommend you give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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06-05-2022 18:25:44

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dengor
I reset the camera and reconnected it to Ring app. It now seems to be using the left battery first, whilst right battery currently staying the same. Will continue to monitor and report back if the problem returns.
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09-05-2022 08:14:52
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dengor

OK, I think there's something wrong with my spotlight camera. After a while, it begins discharging both batteries at the same time. That's even after putting in a different battery. Guess I'll have to give support a call...

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17-06-2022 09:30:22

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Tom_Ring

HI @dengor. Yes, I recommend following up with our support team on this. [quote="Caitlyn_Ring, post:4, topic:131302"] give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. [/quote]

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22-06-2022 18:19:41