My mom installed a Ring spotlight cam on her house two days ago. It setup fine, everything was great. Today, it says it’s disconnected. These are the steps I tried: I charged the battery again, to make sure it was full. I pressed the button. The light did not flash. I pressed and held the button for 20 seconds, the light did not flash. I took the battery out and put it in again. Any advice? It’s not responding to anything.