‎Ring Stick Up Cam connects to my Wifi router but will not connect to a powerline extender

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EricLevinson

Ring Stick Up Cam connects to my Wifi router but will not connect to a powerline extender

wifi

I have a three Ring Stick Up Cams that have been working great for almost a year. One of the cameras is in a fringe area and goes in and out of working. I decided to purchase a Powerline Wifi Extender from NetGear PLW1000v2 model and set it up and placed it about 4 feet from the camera. I gave it a different SSID. When I go through the Wifi Setup procedure, when it is trying to connect to the Wifi - the light on the front alternates between blue and red. Does anyone know **specifically** what this means? Yea I know it has an issue connecting to the internet, but why? I made sure the powerline extender has the most recent firmware - and it does support the same security protocols that Ring provides. The device supports both 5 Ghz and 2.4 and I have been able to connect to both radios on this same Wifi Extender from my phone, tablets and personal computers many yards away and it works fine with a 200 Mb/s speed. Any help would be greatly appreciated!

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08-04-2021 07:05:20

Responses (2)

EricLevinson

@Marley_Ring Thanks for your help! Unfortunately I already had turned off the 5 GHz radio on my Powerline, so all the testing I did with other devices was strictly on the 2.4 GHz. I checked the supported security protocols for this cam and they exactly match the setup of the powerline adaptor. Is there any way of pulling connection logs from the Ring camera or is there any way of knowing what an alternating red/blue light means on a technical level other than just "Can't connect to Wifi" because every other device connects fine, and I am standing right next to the camera, the powerline adaptor and my iPhone. I've attached two pictures, Powerline security settings and the successful connection to a Windows system pretty far away. I'm thinking of trying to change to the other security setting and try - but it isn't listed in the manual (WPA-PSK + WPA2-PSK). ![security settings and connectivity powerline|690x412](upload://mt7nScNuUGT3I2GIQbiXTcivI6z.png)

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09-04-2021 06:43:45

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EricLevinson

Thanks @Marley_Ring for your suggestions I will try them (different device and connect by typing in the SSID). In the mean time - I ordered and received a new Spotlight Cam Battery from Ring - the previous camera I was testing with in this thread is the Stick Up Cam Battery 3rd gen . The new Spotlight Cam Battery completes the setup in the app - but then goes into an endless software update mode - flashing lights for about 3 minutes then stops and it works until I try to do a live view or turn on the light - then it goes back into update mode for another 3 minutes, and it never works correctly. If I put it back in setup mode and try connecting back to my regular Wifi it works - but the range is really bad. In fact - the Spotlight Cam Battery gets poorer reception than the Stick Up Cam Battery 3rd gen. I really want to get these working with my powerline adaptor - it will allow live view to work much faster and will avoid the delays in waiting for the video to be processed. I hope I can get some good support from Ring - I'm expecting to see some logs - or if Ring could see some logs on the precise connection issue.

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12-04-2021 04:51:28

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