Responses (1)

R

Ring_wes

I have the indoor cam and have been experiencing slow auto focus type problem. When I get movement I should get a sharp focus, but it takes about 4 seconds from blurry to sharp focus, even during bright light. It is pointed through a window facing outdoor. I’m looking for some option to have focus locked.

0

•

04-06-2020 20:54:13

•

Reply

R

Ring_wes

Hi Chelsea, Sorry I’m responding late. I captured the video and was going to send it, but I noticed the captured video was perfect. While viewing in the Ring app you can see its image is out of focus for about 3 seconds then snaps in focus, but viewing that same video clip that I captured to share and it’s perfect. I then viewed it on the Ring app and kept restarting the video by sliding the bar and the problem disappeared. So it appears like some video processing delay. You think this is what’s happening and I don’t remember having this happen before. Thank you!

1

•

10-06-2020 17:29:46

N

Newlandian

Hey Chelsea, my camera is also out of focus, I've cleaned it, put in a sealed bag with crystals to dry out any moisture but no effect. Please see attached.

0

•

17-11-2021 01:38:43

C

Caitlyn_Ring

Hi @Newlandian, happy to chime in here. If you've already cleaned the lens to ensure it's free of any dirt and debris and it is still showing out of focus and blurry like this, I'd recommend following up with our support team so they can look into this further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

0

•

17-11-2021 20:32:11