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Ring Security Cameras

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J

JIANFOUR

Ring - Issues with Pan Tilt Zoom
trending-status
troubleshooting
wireless-security-cameras
Brand new PTZ add-on. Put on a Stick-Up Cam Plug-In 3rd Gen. Cannot Calibrate. That is, when I press a direction I do not see it move on the mobile app, I can see visually and also hear the motor. If I go live view, no movement while pressing the direction buttons, but once I exit life view and playback I can see the movement. So I know it works it just seems to be when in-app, it does not display real-time like have seen in so many videos. Thoughts? Just in case yes to- * Removing camera from app and re-adding it from scratch * uninstall and reinstall app * Removing the camera from the app and re-adding it from scratch

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04-04-2022 14:19:45

Responses (52)

  • C

    Caitlyn_Ring

    Hi @JIANFOUR. What is the make and model of the smartphone you're using, and what version of OS and Ring app are you currently using on that smartphone? Additionally, have you tried a different smartphone or tablet to see if the view works properly with the Pan-Tilt Mount? Thank you for sharing a list of what troubleshooting steps you have already tried as well.

    1

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    04-04-2022 22:51:20

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    • R

      rdworley57

      I'm having a similar problem. my camera was working fine and now all of a sudden the pan and tilt wont work. i unplugged it and plugged it back in it goes thru the self test and moves the camera in all directions, but when i try to move it in the app it no longer moves. i tried it while at home where i can see the camera and it still doesn't move.

      3

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      15-07-2022 12:19:11

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        U

        user17518

        I’m having the same issues currently

        2

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        15-07-2022 20:20:17

    • U

      user17548

      I am having the same issues and have tried many trouble shooting methods to include unplugging the device and plugging it back in, deleting the device from my app, uninstalling and reinstalling the app. Anyone find a way to fix it?

      1

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      16-07-2022 00:06:18

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      • B

        Boaty

        I just bought the PTZ and having same issue. I am using a iphone pro 12 max with latest version of IOS and App. Tried on my ipad 4th gen Air and same issue. Calibration times out. I have tried resetting the Ring and relinking to account and it doesn't work. When I first plug it in, the device goes thru its startup protocol but won't calibrate. Really looking for an answer or I am going to have to return the device as defective.

        1

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        16-07-2022 03:58:37

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          P

          Purified

          Why all the sudden the tilt pan feature has stopped working. I paid extra for these components just for that reason. Disappointed!!!!🙈😂😂.

          0

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          18-07-2022 15:03:19

      • U

        user17566

        I having the same issues with both of my pan tilt cameras. Both stopped working at the same time, neither one will calibrate or move/rotate from the app on an iPhone 11.

        3

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        16-07-2022 04:49:14

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          U

          user4233

          I’m having the same issue on all 4 of my tilt cams. It happened all at once.

          0

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          18-07-2022 17:13:15

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