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I

iluvmysh

Ring Floodlight Cam Pro - Not detecting or missing motion at night
hardwired-security-cameras
negative-feedback
cs-support
motion-settings
My floodlight cam stopped detecting motion a couple of months ago. I troubleshooted with Ring CSR on 2 separate occasions and they want me to try and replicate the issue including calling back at night and walking up and down the street/driving by etc. This is ridiculous. You can clearly see what once used to be detected now randomly does not get detected anymore (vehicles driving by, animals walking by on the snapshot capture but no video capture) even when my sensitivity is now maxed out (whereas it was only at 2/3 before and was able to capture the motion). Frustrating and a let down to say the least. I searched some older threads and seems to be happening to others too but no solutions have been provided.

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18-04-2023 17:31:08

Responses (3)

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    Justin_Ring

    Hi @iluvmysh. This is the Ring Community where other neighbors, I or other members of my team can suggest basic troubleshooting steps to try and help resolve your concern. Since you have worked with our support team twice, you might have already gone through the troubleshooting steps I would have recommended. The next best step is to continue working with our [support team](https://support.ring.com/hc/en-us/articles/213608406), and if you have an ongoing concern, you should be able to escalate it to our advanced technical support team to further investigate.

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    19-04-2023 18:43:02

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    • U

      user46105

      I agree with the sentiment highlighted in this issue. The sensitivity is varied, esspecially at the fringes of the zones.

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      24-05-2023 15:25:30

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      • U

        user77459

        Same problem. Only people being displayed despite cranked up motion. Exactly not what I am interested in or have experienced with my prior ring device. I want ALL activity shown especially for the wildlife that walks by.

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        18-02-2024 05:24:19

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          C

          Caitlyn_Ring

          Hi @user77459. If you have a Ring Protect plan, make sure you check your Smart Alerts settings to ensure you don’t have other motion turned off for recording and alerts. We have more information on Smart Alerts here. Additionally, ensure your Floodlight Cam is installed at an appropriate height of about 9 feet. If your camera is too high or low, this will negatively impact motion detection.

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          20-02-2024 18:21:33

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