Responses (56)

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NCC1701

I’ve had ring security and cameras for quite a while, and only recently did I discover there are never any recordings after midnight. I have one camera that watches my corner and gets triggered by traffic (which is what I want - it actually caught someone stealing signs,) but now I’ve noticed that it doesn’t record between midnight-6am. I can 100% guarantee there is traffic during those hours. So I did what any Ring owner would do: I installed a 2nd camera on that area. I wake up this morning and check.....same thing happens! Nothing between midnight and 6am! Support hasn’t offered any real solutions as of yet, but if this isn’t resolved, it would mean the cameras are useless for actual security. An issue considering I have invested in a Ring alarm and 6 cameras.

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23-10-2020 13:03:49

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CaptCJ

We've noticed the same. Although our's seems to stop recording about 2200 and not start until 0700. I've disabled 'modes' as I thought this may be the issue, but still the same. It must be due to an update.

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09-12-2020 08:54:46

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TTG

Has ring been able to explain this? Mine started doing the same thing in December and I thought I was crazy- but I watched a car go by and none of my from cameras caught it.

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21-01-2021 11:18:34

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ewradar

SOLVED on my camera. 1. Press orange button to reset to factory settings. 2. Make sure firmware is AUTOMATICALLY updated or call Ring for update after you adjust the following settings. GO TO DEVICES AND CHOOSE THE CAMERA YOU ARE HAVING PROBLEMS WITH. Make sure Ring Alerts, Motion Detection, and Motion Alerts next to picture of camera are ON. 3 Go to Motion Settings: Motion Sensitivity 3/4; Smart alerts OFF; Advance Settings: Advance Motion Detection OFF; Motion Schedule NONE; Motion Frequency FREQUENTLY; Power Settings: Snapshot capture ON EVERY 14 MINUTES; Motion Frequency FREQUENTLY; Advance Motion Detection OFF; 4. Reboot phone. 5. Check your night video.

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20-10-2021 14:20:18

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Totony
I’ve been experiencing the same issue for the last two months, but didn’t have the issue previously, so following to see if things get resolved or anyone offers a solution.
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24-12-2020 13:43:02
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chantastic
I'm having the same issue where my ring will stop working at around 10 at night and starts working again around 5 am..
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01-01-2021 08:57:06
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Teri1
Mine is the same - it stopped a couple of months ago, it had been working fine until then.
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03-01-2021 10:49:53
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Jonliverpool2021
I also have the same issue. Used to record through the night but the last few months it stops from 23.00 until around 7.30. Definitely movement through that time so I also need to resolve.
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14-01-2021 19:34:32
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