Responses (4)

T
Tom_Ring
Hi @gwjoeymed. What is the battery level? That Solar Panel won't trickle charge the battery until it drops below 90%. You'll also need to ensure that the Solar Panel gets at least 4 hours of direct sunlight per day to have charging power. If this continues to happen, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.
0
•
13-11-2023 16:35:25
•
Reply
U

user_4c9ee3

Im having the same issue, the Pro version. Whenever I disconnect and reconnect my solar panel, it initially charges for a day around 80%, but then it suddenly stops charging and doesn’t resume. Very frustrating. Same everytime. Seems like a software issue.

0

•

22-08-2024 18:56:57

•

Reply

C

Caitlyn_Ring

Hi @user_4c9ee3. Make sure the Ring Solar Panel is receiving several hours of direct sunlight. Indirect sunlight will not be enough to help the Solar Panel provide a trickle charge to your Spotlight Cam. If this issue persists, our support team can provide further assistance.

0

•

23-08-2024 19:24:20

T

Toonces

I’m having the same exact issue.  I had older stick up cams with lights and older solar panels with no problem but this camera drives me nuts!  It also can’t seem to keep a good signal.  I placed this camera in the EXACT spot I had the old camera and never had an issue with connection and this new camera that we have only had a couple of months is constantly going offline and then batteries constantly needed replaced too.  

0

•

19-09-2024 21:42:37

•

Reply

U

user_36c570

Looks like this issue is still there and Ring is not trying to fix this issue

0

•

30-04-2025 19:39:47

U

user_36c570

Looks like this issue is still there and Ring is not trying to fix this issue

0

•

30-04-2025 19:39:48

B

bugg

Ring doesn't seem to care enough to update the firmware of the camera. While a consumer SHOULD NOT have to do this DAILY, the fix seems to be unplug/replug the solar panel from the camera each day, or, if that is not possible due to the location of the camera, you need to REBOOT the camera EVERY MORNING. In "Device Health" near the bottom, select "Reboot This Device" and that will start the solar panel charging again. But MAKE SURE you do this only when the sun is out. If you do this early enough in the morning while it's still dark, it won't reset the charging....ask me how I know this...HA! HEY RING, GET YOUR ACT TOGETHER AND UPDATE THE FIRMWARE!

0

•

29-08-2025 17:50:35

•

Reply

U

user_3c2c2f

same issue. spotlight cam pro. if i unplug solar and plug back in it charges until the sun goes down. i tried the reboot device but that didn't work. i'm just gonna get a long usb-c cable and drill a hole to plug in to power in my garage. sad that ring wont fix this issue with a software change. pitiful

0

•

07-09-2025 22:37:57