Responses (3)

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Caitlyn_Ring

Hi @PH999. Have you done any troubleshooting steps yet? First, check the power cable and ensure it's firmly plugged in and there are no dirt or debris on it. I would also recommend resetting the Stick Up Cam by holding down the setup button for at least 20 seconds. After the reset is done, set the Cam back up in the Ring App using the steps under Set Up a Device. If you're still seeing this low battery message after these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can troubleshoot this further with you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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20-12-2021 20:30:36

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acd30da738b52ab53c16

Same here, wired StickUp Cam, and low baterry warning, and can’t have LiveView, but motion works normaly… I have read hundreds of same complaints on this community, and you didn’t still solve this.. Ring you have nice products, but please, listen your customers and fix this!!! Thanks in advance for reply or fix…

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18-04-2022 12:16:58

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Peter2021

Same problem here camera has been working fine for a year now ir will not go to live view. However it does record and send notices. Please fix.

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22-05-2022 12:52:21

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user14402

I am am having this problem live viwe disabled battery critically low its plugged in no battery installed and this is June 12 2022 and i see others in the past have had this problem I purchased 2 stick up cameras same time other has no issues

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12-06-2022 14:15:00

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user197708
Same issue, recently had camera professionally installed. any recommendations.
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01-07-2022 17:55:06
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