Responses (45)

B
BigCary
Pink Video I tried resetting the device several times by holding down the setup up button for 20 seconds. I also turn it off at the circuit breaker for 10 seconds then turn it back on and it is still showing pink. See video in attachment Can some please advise how to correct this problem. 
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07-02-2020 21:06:45
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J
justdielaughing
Yep.....They should rename company to RINGPINK/MULTICOLOR CAMERA.....And it appears to be a problem they should be aware of and have not fixed or simply can't. So they should stop selling it or people should buy another brand. Reviews are needed......
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07-05-2020 19:31:04
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O
Ourbmw
Why is the camera fading??
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09-05-2020 19:42:11
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M
Mholford93
Hello, recently my floodlight camera started showing the video screen as purple. Is my floodlight damaged??? Photo attached.
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14-05-2020 21:44:20
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R

rycera

I've had my floodlight installed for about 18 months now, and recently the video and live preview have become washed-out with a startk red/pinkish tint. Nighttime video still appears as normal with the full color spectrum, as expected. I contacted customer support, performed the power cycle and full factory reset as requested, with no improvement to the video quality. Ring is unwilling to replace the floodlight cam because the 1-year warranty has expired and I only have the basic protection plan. I guess only the protect plus plan offers extended device warranty. Ring has offered a discount code towards my next Ring purchase. This is the 2nd Floodlight malfunction I've had in less than 2 years of ownership. (The first was replaced under warranty by Ring). Is this failure rate atypical? And kind of a long shot, is there any DIY repair possible for this problem? Seems promising considering the camera color is fine during nighttime hours; it's only failing during daylight.

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15-05-2020 21:02:56

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R

Rocco

I'm having the same issue. Tried all the suggested resolutions with no luck

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19-05-2020 22:22:58