Responses (5)

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drjcm72
Same here, nightmare.
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30-11-2022 14:59:04
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Caitlyn_Ring
Hi @drjcm72. Make sure your phone's location settings are correct and that you don't have any privacy or firewall restrictions in place that could impact the Ring app. If this concern persists, please share a screenshot of this message that you're receiving in the Ring app.
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02-12-2022 16:10:15
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Eccruz

Im receiving the same issue. No VPN installed on home network or phone and Ring App is not responding when clicking on "VPN is off"  Very aggravating. I also have already checked your list against my phone and do not have any of the restricted apps

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08-04-2023 19:56:36

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Caitlyn_Ring

Hi @Eccruz. I would recommend following up with our support team in this case. You can give our support team a call at one of the numbers available here.

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10-04-2023 20:26:14

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user70100

If you use your phone or device with a corporate email with special access like blackberry connectivity, then your company may have installed its own vpn. You will need to turn that off or restart your device and setup the ring device before you log back into your corporate apps. This worked for me.

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06-12-2023 22:18:27

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user_5eb8f2

Thank you, that hint did it for me! My VPN software was off, but the AdGuard Adblock/tracker protection app does indeed set up its own VPN (which happens once and then never bothers you again, which is why I didn't remember it at first). After switching off AdGuard protection during the Ring connection process it worked.

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14-04-2025 10:55:59

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user_2cf35d

Now at 2025 still current. Just connecting a simple chime. Ring doorbell went fine, chimes... Tried everything, and the most annoying thing js, that of you click the button that VPN is off, it refuses to continue. Such a bug for 4 years now? Shame on Amazon

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29-08-2025 11:33:35

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user_f0157c

I am having the same issue. Does Ring staff not monitor these boards???? 

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17-12-2025 18:51:21