Responses (2)

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Tom_Ring

Hi @user64586. What information did changing the SIM card affect? Does it change the WiFi channels? You may need to contact your ISP to see why this change is blocking the Ring device. It may have changed the security protocols.

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02-11-2023 15:04:51

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user64586

I did only change the SIM card. Does it matter if the ring device use 2.4 GHz or 5.0 GHz?

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03-11-2023 10:41:56

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user64586

I changed to 2.4 only but still not working.

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03-11-2023 11:06:16

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Tom_Ring

Hi @user64586. Let me try to dive into this for you. Can you give me your router make/model? Who is your ISP? Is there a VPN active?

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03-11-2023 16:57:34

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user64586

Please! Router. Tp-link Archer MR600 Internet provide Telenor Have tried: Separate name and password for 2.4 and 5.0. Also tried guest Wi-fi Changed for 2.4 to channel 1 and channel width to 20 mhz Firmware is updated Vpn not active

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03-11-2023 17:25:14

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user64586

Should WPS be disabled? Didn’t solve it

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03-11-2023 19:24:29

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Tom_Ring
Hi @user64586. Thanks for providing this information. If you are using a Chime Pro, try using a different mesh WiFi extender. If not, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.
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06-11-2023 20:02:48
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