Ring Security Cameras
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Camera w/Motion Sensing Activating During Countdown to Armed
New Ring user here. I hope I'm not duplicating a question - couldn't find it if I did. My problem is my indoor camera with built in motion sensor is activating at the beginning of the 30 second countdown to Away mode instead of waiting till the 30 seconds are up and the system is actually in Away mode. I only use Deactivate mode (camera set to be off) and Away mode (camera set to be on). This means I no sooner head out the door and I'm getting a notification on my phone that the camera detected motion and, hey, would I like to see video of myself walking out the front door? (hint: no, I would not)
I called Ring and after an hour of hold time and being given the run around, I finally gave up on them. Had to explain the situation multiple times to all 3 people I talked to and they still kept getting it wrong. Can anybody provide insight into this issue? A solution would probably be too much to ask for, but I'll ask anyway. To summarize, I want the camera to be deactivated until the 30 second countdown is finished and the system is actually armed in Away mode, but the camera switches on and starts detecting motion and recording video as soon as the countdown starts. Thank you.
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30-07-2021 03:02:59
Responses (1)
- MHi, I understand how it works, but not why? In my eyes this doesn't make sense.. When I activate with delay, I want the delay on all devices not just on some devices and some not. I have the same issue and it anoyes me a lot. Let's open a feature request...•
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22-04-2022 18:27:51
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Caitlyn_Ring
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02-08-2021 20:35:54
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