Responses (4)

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Tom_Ring

Hi @user_ac2f27. Does this also happen when you Live View from Ring.com? Do you have an active VPN on your phone? Does this happen on wifi of cellular data? This will give me information on how to troubleshoot this.

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08-08-2025 19:53:54

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user_ac2f27

no vpn. does it whether on phone (app) or desktop (ring.com). On the phone it does it in both wifi and 5G. So it seems to be on the cam's end.

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10-08-2025 12:13:32

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user_d2d535
i’m having the same issue. online, close to the wifi AP. multiple other rings devices further away, no live preview or recording with only a single frame.
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08-08-2025 23:11:07
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user_43dd60
Having the same problem
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11-08-2025 16:45:45
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Caitlyn_Ring

HI @user_ac2f27. Thank you for providing those answers. Please try checking your router security settings, as this may be a firewall or port issue. If the firewall settings are too high, or the correct ports aren't open on your router, this can cause issues with your Ring devices. You can learn more about router security settings here: https://ring.com/gb/en/support/articles/xws8s/Understanding-router-security-settings?hasLangChanged=true.

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11-08-2025 19:37:31

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user_ac2f27

tried different settings there as well. makes no difference. Also : why would the ring floodlight cam work but not the stick up cam, on those same settings ?

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19-08-2025 11:53:58

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Caitlyn_Ring

@user_ac2f27 Thanks for checking those settings. It's important to check all applicable settings that can impact connectivity, even if another device is working properly. Since that didn't resolve the issue, the next step would be to contact our support team directly for more in-depth troubleshooting assistance. You can get in touch @Ring on Facebook, X, or Instagram.

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20-08-2025 15:05:17