Responses (5)

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mconomos

Hi @Marley_Ring That is the article I’m referencing. The problem is that when I go to Motion Settings, there is no Smart Notifications menu. The only options inside of Motion Settings are Motion Sensitivity, People Only Mode, and Advanced Settings. The only thing in Advanced Settings is Motion Schedules. Smart Notifications are nowhere to be found. Any suggestions? Thanks

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01-10-2021 05:10:41

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T

Tom_Ring

Hi @mconomos. Happy to chime in here. Do you have an active Ring Protect Plan subscription? If you don't have one, this feature will not be visible in the Ring app. Also, be sure you have the most recent version of the Ring app downloaded on your mobile device.

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04-10-2021 18:43:01

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mconomos
Hi @Tom_Ring Yes, I have an active ring protect subscription. I also have the latest version of the app. Any other suggestions? Thanks
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09-10-2021 07:33:10
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Tom_Ring
Hey neighbors. It's odd that you don't have Smart Alerts available. This feature is on a slow rollout to our neighbors and it still may be rolling out to all of your devices. This is expected to be 100% rolled out by December. Until then, we appreciate your patience while this feature makes it way to all of your devices.
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13-10-2021 21:17:35
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user3968
Today I was told by Customer Support that Smart Alerts are not yet supported for Stick Up Cam Battery (3rd Gen) devices. And that only older generations of Stick Up Cam Battery currently support the feature. I was wrong to assume the latest generation device should support the latest features... Smart Alerts documentation needs to be updates to include supported camera generations, as it imprecisely states the Smart Alerts feature is available for "Stick Up Cam Battery". https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-#:~:text=stick%20up%20cam%20battery
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30-11-2021 21:09:11
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user3968
I now see Smart Alerts in the iphone app for my 3rd Gen Stick Up Battery cams. :+1:
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10-12-2021 17:10:53
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