English

Help

Community Home

Categories

Discussions

Sign Up

Ring Protect Plan

Browse posts, comments, and join the conversation about Ring Protect Plans and more.

H

Hitechtherealone

Need to un-delete video for police
cs-support
wireless-security-cameras
ring-protect-plans
Hi for some reason A live view i was looking at which is required by police. I cant find it anywhere now. If its possibly deleted is there anything I can do to un-delete or request anything accidentally deleted in the last 2 days? 😢

1545 •

0 •

0 •

08-11-2023 20:43:04

Responses (1)

  • C

    Caitlyn_Ring

    Hi @Hitechtherealone. An active [Ring Protect plan](https://ring.com/protect-plans) is required for access to video recording. With an active plan, Live Views will be recorded and you can view them after in the Event History tab. If a video has been manually deleted, expired due to the [Video Storage Time](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-), or your subscription has lapsed, the video cannot be recovered. There are no backups stored in order to preserve your privacy.

    0

    •

    14-11-2023 23:40:07

    •

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Community Resources

    Community Guidelines

    About Ring Community

    Ring Help

    Most Helpful Members

    View All

    ©2024 Ring LLC or its affiliates

    PrivacyLicensesTerms of Service