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how can i cancel my subscrption?
i cannot cancel by the website, it says error. i called Amazon, and they cannot cannot help. The phoneline did not work
chat robot
BETALoad Messages"There was an error while canceling your plan. If the problem persists, please try again later or contact customer support."15:12I understand you're seeing an error message when trying to cancel your plan. This type of error can sometimes occur due to temporary system issues or payment-related problems. Here are some steps you can try to resolve this:Wait a few minutes and try the cancellation process again - sometimes temporary system issues resolve themselves quicklyClear your browser cache and cookies, then log back into your Ring account and attempt the cancellation againTry using a different browser or device to access your Ring account
If you have any failed payments on your account, this could prevent cancellation - check that your payment method is current and there are no outstanding payment issuesIf you continue to see this error after trying these steps, the issue may be related to your specific account settings or a temporary system problem that needs to resolve on Ring's end.Helpful Links:Understanding your billing and order historyWas this helpful?15:12yes15:12Thanks for confirming. Since you've tried the troubleshooting steps and are still encountering the error, this appears to be an account-specific issue that will need direct assistance to resolve. The error message you're seeing typically indicates either a temporary system issue or an account-related problem that requires manual review. You'll need to contact Ring customer support directly as they can access your account details and process the cancellation for you or identify what's preventing the cancellation from completing successfully.Was this helpful?15:12
yes, i've tried that15:12I
understand you've already tried contacting customer support as well. Unfortunately, since this appears to be a persistent technical issue with your specific account that's preventing the cancellation from processing, and the standard troubleshooting steps haven't resolved it, this is beyond what I can help you resolve through these support channels. While I cannot help with this particular subscription cancellation issue, I'm happy to help with other Ring-related questions you might have about your devices or other features.Thank you for your feedbackI apologize that my response wasn't satisfactory. Would love to hear your feedback on how to improve.Response unclearThank you for your feedback. Please try rephrasing your question.Sorry, we seem to be having trouble helping you outLooking to contact support? Here's how you can contact us. Please note, we may not be able to provide troubleshooting support unless you are physically with your device.Chat NowPhone (UK)Phone (international)15:13Phone (UK)15:13UK Number: +441727263045
"I apologize that my response wasn't satisfactory. Would love to hear your feedback on how to improve.Response unclearThank you for your feedback. Please try rephrasing your question.Sorry, we seem to be having trouble helping you outLooking to contact support? Here's how you can contact us. Please note, we may not be able to provide troubleshooting support unless you are physically with your device.Chat NowPhone (UK)Phone (international)15:13Phone (UK)15:13UK Number: +441727263045"
i rang this number "Chat NowPhone (UK)Phone (international)15:13Phone (UK)15:13UK Number: +441727263045"
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11-01-2026 15:30:31
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Caitlyn_Ring
Hi @user_02e41b. If you are the account owner, you should be able to cancel your subscription by following these steps. Make sure you are logged into the correct Ring account, and try completing these steps on a default web browser with no browser extensions or VPNs running. If you're still receiving an error message, please contact our support team @Ring on Facebook, X, or Instagram for further assistance.
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12-01-2026 18:18:51
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