Responses (2)

C
Caitlyn_Ring
Hi @alexsc01. You can find information the pricing and features for each Ring Protect plan in our Help Center article [here](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). If you do want to upgrade from the Basic plan to the Plus plan, you can do so on Ring.com by signing into your Ring account and then selecting Protect Plan at the top of the screen. From there, select the plan you want to upgrade from the left menu bar and click Upgrade to Protect Plus., then follow the prompts. If those steps don't work, or you have any questions on your current plan, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
1
•
06-09-2022 17:45:36
•
Reply
P

peterperfect

Hello I have a question I have had a basic plan on my ring doorbell for two years paying yearly 2 days ago I purchased a stick up camera for my driveway, I t kept telling me my free trial was running out so I decided to put the camera on basic like my doorbell, but although I paid by credit card on the 7 th of December 2022it now says my camera will need paying again on the 30th of January 2023 this is when my doorbell is due again when I rang ring to talk about this I was told if you have two basic accounts they will lump them together I don’t agree with this as if I pay both on the 30th of January 2023 my camera has only had 11 months coverage and not 12

0

•

09-12-2022 13:42:37

•

Reply

T

Tom_Ring

Hi @peterperfect. What happens when you add a device and Ring Protect Subscription, you are charged a pro-rated amount for the time left in your billing cycle. This means you only end up paying for the amount of time you've used and you pay for both subscriptions on the same date. I hope this information helps.

0

•

09-12-2022 17:28:28