‎Ring Stick up cam stuck “loading”

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user59839

Ring Stick up cam stuck “loading”

live-view

troubleshooting

cs-support

My stick up cam connects to my WiFi with no problem but is stuck “loading” when I tap live view ![IMG_0908|264x500](upload://uu5PqMl8tyh2HdWD0tKTIMw4l9s.jpeg) I’ve reconnected it to WiFi and it connects fine. And has a strong signal. RSSI-33 in green. I get motion alerts but can’t get live view to work

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25-09-2023 19:58:46

Responses (1)

J

Justin_Ring

Hi @user59839. Try the following steps for your concern: - [Reboot your Ring device using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and then powering it back on. - Disable any active VPNs on your phone and network. - Verify your [router settings are set in a way that would allow your Ring device to operate correctly](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-). If you have tried these steps and are still having the same concern, reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406) for further assistance.

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27-09-2023 19:20:16

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