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Issue with reviewing video enhanced icon appears
I am currently encountering a problem when I review previously recorded video, an "enhanced" icon appears in the right corner of the screen when I zoom in. This issue is happening on my Samsung s26 Ultra Samsung S21 Ultra Samsung Galaxy Tab S7 If I view the enhanced video while zoomed in for more than 15-30 seconds, the application appears to restart itself after a brief black screen. I can confirm that this is happening on my Samsung Galaxy Tab S7 and my Samsung Galaxy S26 Ultra This is currently happening with any camera that I view, even on the Ring Floodlight Cam Plus and the Ring Spotlight Cam Plus, ring outdoor cam plus 2K. This enhanced feature seems to have been added to the app after the most recent update. However, this issue is occurring on all my cameras ONLY when playing back recorded video not live video, I believe this might be a bug that needs to be investigated.
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14-04-2026 22:58:10
Responses (1)
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Is there any way I can share the video privately? When I disable the retinal tuning in the AI section the crashes stop for that camera. The enhanced icon disappears. I would like to keep my cameras private from the public View.
I'm currently using Ring app for Android 3.101.1
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19-04-2026 13:09:13
THi @Anonymous_customer. If you'd like to privately share your videos, you can send them via direct message on Facebook, Instagram or X @Ring and one of our support agents can work directly with you on this.
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21-04-2026 16:21:46
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Caitlyn_Ring
Hi @Anonymous_customer. Can you please share a screen recording demonstrating this behavior? Additionally, which version of the Ring app are you running?
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16-04-2026 19:52:10
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