‎Can’t find Five digit code under QR code

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user19577

Can’t find Five digit code under QR code

hardwired-video-doorbell

cs-support

I just installed a certified refurbished wired doorbell and while trying to set up the app it asks for a 5 digit code. There is not one underneath the QR code like the app says, I have even tried to remove the sticker to see if it’s under there. It’s not. I’ve tried setting it up without scanning and the same problem happens. It just asks for a code after selecting the device.

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03-08-2022 20:28:27

Responses (2)

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Tom_Ring

Hi @user19577. I would check the the box to see if there is an insert that contains the 5 digit pin. It can sometimes shift during shipping and become hidden in the box. If you are unable to find it, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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04-08-2022 21:54:11

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user_0e5920

Please you advise how to connect to WiFi when you don't have 5 digits code

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25-03-2025 20:31:54

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Caitlyn_Ring

Hi @user_0e5920. If you're being prompted for a 5 digit code on device setup, and you do not have that, please follow up with our social support team @Ring on Facebook, X, or Instagram to see what options are available.

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01-04-2025 00:22:15

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