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user_63e378
Accepted Solution
Notifications, Alerts
troubleshooting
My one and only shared user does not get audible notifications or alerts. She gets visual live and recorded video but no alerts! I receive alerts on my phone. I have reviewed all settings on both ring and iphone devices to no avail! Please help if you can!
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01-07-2024 23:05:35
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Caitlyn_Ring
Hi @user_63e378. Alerts are controlled individually for each user. Have your Shared User check that alerts are toggled on in the Ring app under Devices > the shared Ring Doorbell or Camera. Additionally, make sure the Ring app has permission to send notifications in their phone's settings. We also have a list of troubleshooting steps for notifications on Android devices here. For iOS devices, check the steps here. If this issue persists, our support team can provide further assistance. You can get in touch at one of the numbers available here, or on Facebook @Ring.
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02-07-2024 23:47:54
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