Responses (4)

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Caitlyn_Ring

Hi @Halfcent. The Ring Community is a neighbor-to-neighbor forum where other neighbors as well as our team can help provide general troubleshooting tips and tricks. In the case of your Base Station being unresponsive, I would urge you to follow up with our support team as this would require more in-depth troubleshooting than we can provide on the Community. Our support team can also look into the [warranty](https://ring.com/warranty) on your device and see how that may apply in this situation. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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14-02-2022 21:34:13

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H

Halfcent

No Caitlyn, I want to know how to replace a battery in a way that doesn't brick the unit. That is how you help.

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14-02-2022 22:09:15

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Halfcent
For those that might have suffered from this same problem, I appear to have fixed it. Here are the steps I took. First, I again removed the battery to remove all power from the base. I them removed the cellular sim card and reinstalled it, but to be honest I don't know if that made any difference. Here what I believe fixed it. I held the reset button in while I reinserted the battery. I kept the button held for a few seconds after the power light lit before releasing it. The system then worked normally. I hope that helps people.
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19-02-2022 15:24:33
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RalphT
They told me the same thing. We lost power and my battery died, when power came back my ring would no longer work so I removed the battery trying to reset it. They told me because I removed the battery it will no longer work. Give me a break, that's the same as the battery dieing. So my guess is the battery would have to be feeding something and when no power it loses it's memory and no longer works What a bunch of crapm
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13-10-2025 01:26:27
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user_51365d
Essentially what I am understanding from this thread, and the problem that @Halfcent & @RalphT experienced, do not remove the replaceable battery from this device which has a battery that is easily removed for replacement because it will render the device useless. And, to recover it from a "useless" state, hold the Reset button while reinserting the battery into the compartment. Once the light comes back on, release the Reset button and things will operate normally. Very nice! Thank you!
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14-10-2025 03:43:53
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