Responses (4)

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Caitlyn_Ring
Accepted Solution
If your Ring Chime is offline and you're having trouble reconnecting it to wifi, try resetting the Chime by holding down the reset button on the side for at least 15 seconds. If the Chime isn't responding, try plugging it into a different outlet to ensure it is receiving power. For in-app setup problems, try some of the troubleshooting steps listed here. Should this concern persist despite all troubleshooting attempts, please follow up with our social support team @Ring on Facebook, X, or Instagram for further assistance.
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06-02-2023 18:51:02
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user35620
I am having similar issues. Have reinstalled the app, pressed the reset button, powered off my router, shutdown Bluetooth on my phone but the problem keeps returning. I removed the chime from my phone and tried to reinstall. Once I am asked to connect to the chime (when the green light is flashing) I press connect and quickly my phone (Android) logs on to the ring setup wifi signal. A brief message Connected appears in my screen and then the app returns to the screen asking if the green light is flashing. When I press connect than the app goes to the next screen and nothing happens anymore even though my phone is still connected to the ring network. Seems like glitch in the App software. Maybe somebody knows a solution for this.
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06-02-2023 14:31:44
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user_2d3537

My chime does not work no lights changed power socket but still not working

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28-05-2025 15:23:59

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Caitlyn_Ring

Hi @user_2d3537. Try resetting the Chime by holding down the side button for about 15 seconds. If the Chime is still not responsive after this, please follow up with our social support team @Ring on Facebook, X, or Instagram for further assistance.

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10-06-2025 17:00:54

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user_e52d4e
This has happened to me. Stopped working from no reason  Seems like a common fault ring aren't admitting too
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23-11-2025 19:13:17
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