‎Chime gen2 showing offline on app but solid blue light

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sk_spooky72

Chime gen2 showing offline on app but solid blue light

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chime

I’m having a problem with my Ring Chime Gen 2 device. Yesterday the device suddenly went offline. I tried to reconnect but it wasn’t working. I reset the device, that didn’t help. Then I removed the device from my account and re-added it. I also restarted my home network. Now the device is showing a solid blue light as if it’s online, and I can see it as an active and connected client on my home network. However it is still showing as Offline on the ring app. Anyone got any ideas?

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07-05-2023 10:28:46

Responses (1)

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Caitlyn_Ring

Hi @sk_spooky72. Thank you for sharing what troubleshooting steps you've already tried. Since none of those steps resolved this, and the Chime is still not responsive and able to be set up, the next step would be to follow up with our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-call-us). They can take a closer look and help determine the best resolution.

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08-05-2023 16:06:29

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