Responses (4)

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pdeethardt

Is the battery a Ring-branded battery or aftermarket? The Ring batteries have orange and green indicators. If it's an aftermarket battery the light going out may indicate it is fully charged.

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24-11-2021 17:45:34

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dodgydaved

Cheers mate, the battery is a standard Ring battery, about 3 yrs old - always previously had green and orange lights, showing green when charged - on recharging a couple of days ago showed red and -very briefly - green, then red only which went out after a few hours. Reconnecting to charge the next day showed only red which went out after a few minues - any more possible ideas?

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25-11-2021 13:32:31

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trail-explorer

perhaps red only displays if there is a problem with battery - as in unable to completely charge and needs to be replaced.

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25-11-2021 14:37:22

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dodgydaved

BINGO! Good advice I will order another! Many Thanks, DaveD

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26-11-2021 14:55:04

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Marksfish

Sorry to jump in on your thread, but didn't think it appropriate to start a new thread about the same thing. I am a new Ring 3 owner and left eh quick release battery on charge for over 24 hours with neither of the lights going off. Putting the battery in the doorbell showed only a 80% charge. So, does the first charge take substantially longer or am I looking at a problem? Thanks Mark

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05-12-2021 20:18:01

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Caitlyn_Ring

Hi @Marksfish. Did you use the charging cable provided with the Doorbell? You'll want to use this with a standard power outlet, as using a USB port on a computer will charge the battery much slower than a power outlet. Also try a different outlet if the one you're using appears to not be charging the battery fully within 8-10 hours.

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06-12-2021 20:18:08

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Marksfish
Hi @Caitlyn_Ring I was using the orange cable provided and a usb phone charger. I have ordered a spare battery, so will see what happen with that one and will try the original in a separate outlet. Mark
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06-12-2021 20:48:18
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