THE RING CEO & THE BOARD CAN’T CARE LESS MY PAINFUL USER EXPERIENCE

Can anyone help? Less than 10 minutes ago, I just created a Ring email address on 09/12/2025 about 3:20 am PST to post on Ring Community)The rating of Ring‘s Customer Service (the call center) with the Tech Team have been consistently way ower than average, but the CEO Jamie Siminoff and the Board of Directors can’t care less. My painful experience shows it is the Customer Service and Tech Team that cheated me by saying I needed to wait for 72 hours for them to combine both my doorbell and Floodlight Cam Pro Wired under one email; but after 72 hours I found that the Tech Team had wiped out my access to the Floodlight. Since then, my complaints to the CEO were intercepted and rerouted to the Tech Team, who has insisted the Floodlight belongs to another owner, despite the fact that I have given the Customer Service and the CEO my cell phone number, the full street addresses of the Doorbell in my residence and the Floodlight in my rental, and my email addresses for each device originally. All of the above information has been verified multiple times by the Customer Service. Moreover, the English and the logic in Tech Team’s response emails are full of errors making me think the email author needs to take English 101 class. At the same time, the Customer Service insisted that I either gave them the so-called Ring email address which I never had, or I should power off the Floodlight for 15 days and set up the Floodlight again.All of the above events were recorded by the Ring Customer Services. However, I can see the CEO and the executive Ms. Elizabeth.Hamren never bother to read my customer complaints or review the recordings. They just tell their assistants to immediately reroute the complaints to the Customer Service and the Tech Team, knowing full well that the Customer Service and the Tech Team are the problem. The Board of Directors (A. Adam D'Augelli, Greg Bettinelli, and Randy Glein) do not seem to want to do anything about customer complaints as the Ring ratings are less than 1.5 out of the best 5.0 stars in Google Review.But even I were to power off the Floodlight for 15 days then try to set it up again, it would be unlikely that I would be able to complete it. After I bought with purchase receipt the Floodlight Cam Pro Wired from Amazon, and my contractor installed it about 15 feet high above the ground, I was surprised that there was no QR code in the brand new box. Only the serial number was printed on the bottom of it. The Customer Service agents cut me off three times in a row, as none of them knew there was a way to set the device up with the serial number and a 5-digit code in the regular setup path. In three days I kept calling, looking for an agent who would give me the code. Eventually I found one agent who gave me the code. I won’t be as lucky when trying to set it up again.Below are the chronological events where the CEO and the Board can hear the recordings.- Fri 08/22/2025Both doorbell and floodlight were working with different emails and passwords.Before this day, the customer support agents cut me off in a row because they had no idea when I asked for the 5-digit code, but they knew I would never meet them again as when I called back using the same support number I would get a new agent. I was also cheated by a supervisor who said and confirmed he would call me back the following day to help me set it up, but he never did. I wasted a whole day waiting for his call.- Mon 08/25/2025The Customer Service and the Tech Team cheated me by saying I needed to wait for 72 hours for them to put both devices under the same email.- Fir 08/29/2025I found that the Doorbell email was changed to that of the Floodlight, but I could no longer access the Floodlight. Instead of admitting their serious mistake, the Customer Service agents suddenly said I must give them my Ring email address, which I never had, let alone used it to set up either the Doorbell or the Floodlight. Apparently, this so-called Ring email address was invented by them to create a way out. They could not explain why such a Ring email address was so critical after they had verified all of the aforementioned information I gave them. They also said that if I could not give them the Ring email address, then I must wait for 15 days for the Floodlight to reset so that I could set it up again. They never answered my question as why my Floodlight access was terminated as its email never changed since 08/22/2025 the day I set it up and it worked, and I was asking them to change the Doorbell email to match the Floodlight email.- After Fir 08/29/2025I filed a complaint and a follow up message to the Ring CEO Jamie Siminoff, but have never got a response from him. Instead, my messages have always been rerouted to the Tech Team who was precisely the source of the problem. What was the CEO’s assistant thinking when doing the reroute? Did he/she first read my messages to know what was going on?The Tech Team sent me the same email twice as below.------------------------------------------------------------------------“Setup attempt blocked.We recently blocked an attempt to set up your Security Camera, which is currently linked to your Ring account. No further action is needed on your end – we’ve got you covered.Did you give your Ring device to someone? You’ll first need to remove the device from your Ring account.1. Open the Ring App, tap ☰, and choose Devices.2. Select the device you wish to remove.3. Tap the Device Settings tile then tap General Settings.4. Select Remove This Device.------------------------------------------------------------------------Does anyone understand the above email? What make him determine that the Floodlight owner is no longer me? What did he mean by saying “we’ve get you covered”? If someone attempted to set up my Floodlight and was blocked, then why do I still have no access to the device? Why do I need to do anything after all?Moreover, I am unable to do what his email says as the Ring App screens on my iPhone do not match the screens in his 4-steps.Could anyone point out a path forward as I am now totally stuck?