Responses (4)

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CJune
Agreed! I have four devices. What a fiasco I went through on my latest a battery operated spotlight camera. Tried to install it. Did not work. Called tech support they told me hardware issue they will send me a new one. That was May 1. Told me shipping/order confirmation will be sent in 5-6 days. May 9 nothing. Crickets. Wait time with support 60 min on phone and 45 min on chat. Boy lots of people having problems besides me! I need my camera installed ASAP. So I ordered one from Amazon. Got it in 24 hrs and installed it yesterday. They also told me a free return receipt would be sent to me to return the one that does not work. Never received it either. I figured they dropped the ball so I got it elsewhere Now today with no notice, I get the one from the ring store. No order # or return label in box. I do a live chat with someone who is on another planet. OMG. I took screenshots cuz you would not believe the chat. Anyway he finally came to, and gave me order # and emailed me a return receipt. EXCEPT!!!! The order # is not recognized in their system and they want me to pay return shipping even though THEY did not fulfill their promises to me. I am so done. Hoping to sell this crap and go elsewhere. There are better companies out there. Many of my friends are complaining about their devices and service too. Spread the word people!
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11-05-2021 20:33:58
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user32207
RING is HORRIBLE. Worst customer service I have ever encountered.
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04-01-2023 17:16:18
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user44390
I just got off the phone with ring customer service tech support. At the end of the call he asked (and I quote) "Can I ask where you're calling from" Because he asked it in a weird way, I felt uncomfortable but answered - my house - And after chuckling he said "No, where are you calling from More specific The US, Australia?" I don't know why but the way he asked it, made me feel uncomfortable and not trust him. Is this normal? and if I already granted him access to my device and account doesn't he already know where I am calling from? This ever happen to anyone?
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06-05-2023 07:54:10
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user_16228d
OMG!!!!  Same here... CSR only knew how to read direction from what I assumed was a script. I was not of this is my issue.  I replied I did all the tips online. They she tell me I need two cell phone to do more trouble shooting.. I said i don't have two then she was like find a friend or name and get their phone down load the app ... ********* are you serious right now.  Her reply that only way can help you.. I hung up .. I had reach my ignorance max for today!!!  Horrible Horrible.. Horrible...  for what I thought could be simple fix for sound issue that after away auto message plays my wired ring auto mutes after auto message, i.e. can't hear the message...smh
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18-07-2024 22:54:28
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