General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
Warning - Ring is Scamming Their Own Customers
I just happened to notice on my credit card statement that I had been billed for double my annual plan amount. Upon calling Ring customer support, the agent literally admitted on the phone that they had been upgrading customers to the premium plan without their consent. He said they may have sent an email, but I likely just didn't get it. Email or not, it is completely unacceptable to upgrade your customer's plan without their willing consent. As a security company, you are now losing the trust of your loyal customers. I feel terribly sorry for all of those who will not notice & Ring will steal their money with this scam. Additionally, the agent I spoke to was incredibly rude the moment I mentioned that this is very scammy. He tried to not give me a full refund at first. I had to continuously repeat that I would only accept a full refund and that I absolutely did not consent to this. Absolutely shameful.
272 •
6 •
2 •
15-05-2025 01:11:56
Responses (3)
- U
I just had the same thing. some extra monitoring that I dont want, and billed over $200. I just want to see my cameras and stream the view. I'll be converting all cameras and doorbell over the new year to non-subscription fee ones.
•0
14-07-2025 17:56:47
•
CHi @user_bcdbf3. Please contact our support team for assistance with any billing issues. You can reach out @Ring on Facebook, X, or Instagram, or via phone at one of the numbers here: https://ring.com/support/contact-us/call.
•0
15-07-2025 18:53:09
- U
This is what happen to me, double subscription charges, same amount for ring. I had ring subscription for 7 years. Recently, I upgrade one new 4k camera with trial subscription. When the trial end, it charge me twice $105.99, one for standard and one for premium. Try to get in touch with ring on app/web; auto bot keeps send me to customer support for billing error. Call this eight hundred six five six one nine one eight, it keeps hang up after few seconds saying 'you call us after hours'. Really desperate to get in touch with ring support for entire week. If I cancel subscription on the app, it does not give me choice of standard vs premium instead cancel whole subscription. I end up open case with credit card and file dispute.
•0
13-12-2025 18:26:15
•
THi @user_fe8f5c. Feel free to send us a private message on Facebook or @X @Ring for more assistance. Thank you.
•0
15-12-2025 15:15:57
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @user_b733fd. I'm sorry to hear that you had this critical billing error. It sounds like you were able to get a full refund but if by chances things have not been made right, feel free to send us a private message on Facebook or X @Ring so we can resolve this. Thank you.
0
16-05-2025 14:05:00
•