Responses (11)

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terrapin22
Has this changed at all in the last year? Because I'm in the same boat as holiday joe right now, and it would be really really handy if I could access video from a 2 day lapse.
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13-05-2021 22:27:40
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Tom_Ring
Hi @terrapin22. To add to what Chelsea has said, there is not a way to restore deleted videos. Once the videos are deleted, they are gone. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115001834066) will show you how to download videos in the event you find a video you would like to save.
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14-05-2021 16:14:13
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drewgmyers
I have had the same problem. My credit expired and before I noticed all the footage was gone. It did take three weeks but I was traveling and my phone got damaged and I could not log back with my new phone until I got back to my computer (given security requirements). It seems like a month grace period should be built into the product. Now I left feeling like I should replace this entire system because I can't trust that this type of thing will not just happen again.
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12-07-2021 18:37:57
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Anton7
Has this now been changed? I have an expired subscription and videos from 2 days ago in my event history that I want to view but that I can not access. I will renew subscription if that means I will be able to access the videos from 2 days ago.
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16-10-2021 15:02:32
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Anton7
No incentive to renew I guess. Missed opportunity on Ring's behalf to get the people who don't tend to keep a subscription, to renew when they have something valuable they need access to. All it would take is keep a rolling list of recordings for a few days or a week and make them available if you subscribe/renew for a year.
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17-10-2021 17:25:48
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