Responses (1)

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JamesValero

I was looking into this too but will now hold off after learning one of the major features of Ring Protect Plus is missing. It was also my understanding that it would only miss out on the 10% discount. Even Ring's own FAQ mentions this is the only difference\*. Also, it shouldn't make it a $100 "value" since it's missing some features. \* [https://support.ring.com/hc/en-us/articles/360000909506-Ring-Protect-Plan-and-Costco-Bundles](https://support.ring.com/hc/en-us/articles/360000909506-Ring-Protect-Plan-and-Costco-Bundles) **Do I get the 10% discount on Ring.com with my Ring Protect Plan from Costco?** No. The discount only applies to Ring Protect Plus subscriptions purchased through [Ring.com](http://ring.com/). If you purchased your Ring Protect Plus subscription through a retailer, such as Costco, you’ll need to subscribe to Ring Protect Plus via [Ring.com](http://ring.com/) to qualify for the discount. [Update] Someone is wrong. Ring's FAQ and Costco's product description contradict each other. And the OP also learned that Costco's bundle doesn't include the professional monitoring. Ring, please help us clear this out. Costco's website says both professional monitoring and discounts are included: [https://www.costco.com/ring-video-doorbell-pro-with-12-months-ring-protect-plus-plan.product.100377990.html](https://www.costco.com/ring-video-doorbell-pro-with-12-months-ring-protect-plus-plan.product.100377990.html) - Protect Plus members also get 24/7 professional monitoring with Ring Alarm, exclusive discounts on ring.com and an extended warranty.

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17-05-2020 10:46:10

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DougHo

You misunderstood my point. Go ahead and buy from Costco if appropriate. Ignore Ring Customer Support Agents, they are given wrong information and just parrot that wrong information to you. I just used web site to cancel the Protect Plus subscription which I had purchased direct from Ring just under one year ago. I then waited and followed instructions such as disarming alarm to let the cancel process complete. After cancellation confirmation I waited an extra day to be safe (and double-checked web site said no plan). Then I opened the Ring product from Costco, installed it, and immediately Plans changed to "Protect Plus Trial" with an end date one year from now. I then went to Settings-Monitoring and changed from Self to Professional (which worked, and I added my local alarm certificate/expiration). So the differences are the word "Trial" and plan will not auto-renew a year from now. I don't expect a 10% shopping discount (which doesn't matter to me since discount was not working recently and trying to get satisfaction with customer service was a waste of time).

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19-05-2020 14:32:09

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JamesValero

Thanks for the update

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19-05-2020 19:18:43