I have had ring constantly since 2019. I pay for the $9.99/mo plan. This month, my $9.99 charge went through, then two days later a charge of $49.99 for RING SOLO PLAN posted to my card. The first agent I talked to said this was a glitch with deactivated devices automatically renewing for a year, but he wasn't able to correct it. The 2nd agent said he found the charge by looking up the credit number and he needed to work with an offline department to resolve it. He was going to call back after, I never heard back. The 3rd agent I talked to sounded completely incompetant and wouldn't esclate to a supervisor and he suggested I report the charge as fraudulant to my bank. Bascially putting all the work on me and leaving me in limbo for months. I had him cancel my Ring account complelely out of frustration, he didn't care one bit. Zero empathy for issue I didn't cause, after nearly 7 years of customer loyalty.

Is this normal? Has anyone else had to deal with this nonsense?