Device set up stuck on “scanning for available networks”
While trying to set up my 3 ring devices, I get to the point of set up where it is “scanning for available WiFi networks” but then it just sits there and spins. I am not able to see any WiFi networks or connect to them. I am connected to my 2.4 band WiFi, have tried restarting the router, hard reset all the devices, and uninstalling and reinstalling the app. But nothing seems to work.
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24-04-2026 23:23:54
Responses (1)
Hello Tom, I have tried resetting all the devices and setting up right next to the router, no vpn is installed or enabled, hotspot wont show up either, and app does have all permissions enabled. I tried walking down the street a couple of houses and my devices were able to see 15+ wifi networks from my surrounding neighbors, but for whatever reason when located at my house, the list to choose a wifi network just wont populate at all and gets stuck on the loading screen as seen in the screenshot above.
Tom_Ring
Hi @user_386e74. How far this this device from your wifi router? Do you have another phone where you can set up a wifi hotspot and see if that will show up in your Ring app? Does the Ring app have all permissions enabled in your phones settings? Do you have a VPN enabled? Thanks for this information.
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27-04-2026 15:02:42
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