‎Can you see if and who deleted a video?

Lotussmart123

Can you see if and who deleted a video?

cs-support

Is it possible to see if a motion recording has been deleted, and if so by which person or device? We have a ring doorbell and activity I was expecting to see wasn’t there and there’s a big gap where the recording should have been. A few people have access to the ring system so I’m trying to see if the camera didn’t capture the moment, or it has been deleted. An event log just saying a user has deleted a video would be enough to help me out. I at least know there’s something suspicious I should investigate.

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12-05-2020 08:59:38

Responses (3)

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Caraessel

Did you clarify IF shared users have the ability to delete? I have blank (black) spots and I tested what deleting looks like and it does make a black spot in my timeline. I’m hoping shared user can only view with no rights to do anything with the data they are allowed to see.

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13-08-2020 18:01:11

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Thekingslaw

Is there any way to retrieve a history that videos have or haven't been deleted. I understand there not recoverable, however do you track that deletions have it haven't occurred?

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07-10-2020 15:27:37

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Kellykellz

I'm having the same problem also. I'm the only person on the account and someone hacked into my account. I closed it but I say let me give it a 2nd try, I take all the bar cord stickers off and I reconnect my ring back on again. I am 100% sure that my kids hacked into my ring camera. I need help with this because he don't no my password but how do he get into the camera and stop it so I don't see any footage of him sneaking out

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25-08-2021 14:28:39

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Mar1018

Maybe they are turning off the wifi

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29-08-2021 02:04:42

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Can you see if and who deleted a video?

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